Omiga Product
Overview
Multi-Channel Loan Origination Solution
Omiga is an integrated solution for the point-of-sale, application processing, and customer management of mortgage business, distributed via direct channels. When combined with Marlborough Stirling's back-office solutions, Omiga allows customer and product servicing functionality to be made available in the front office, helping the majority of customer inquiries to be dealt with in a single interaction.
With straight through processing, and multiple distribution channel capabilities, Omiga helps to deliver significant increases in productivity, simultaneously reducing operating costs and improving customer service.
The current version of the product, Omiga 4, has been designed from the ground up for today's web based, distributed system infrastructures, using industry standard technologies to enable easy customization, support and interfacing to external systems.
Omiga consists of a number of modules that can be deployed in whole or in part, and can be configured to meet the specific requirements of your business. Together, these modules support customer acquisition from initial inquiry through to release of funds and manage the ongoing customer relationship.
Point of sale |
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Mortgage underwriting |
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Fulfillment |
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Funding |
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Directed Workflow |
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Document Management |
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Supervisor |
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A key strength of Omiga is its ability to connect customers with a tailored multi-product offering, enabling customers to submit applications for multiple lending products at the same time and allowing them to mix and match product offerings to achieve an optimal product mix.
Omiga provides a single view of the customer across multiple product holdings and through a variety of access channels. Supported by a customer engagement function, customers are able to determine the nature and channel of their engagement with a provider, giving consistency across direct sales forces, financial advisers, branch networks, call centres and the Internet.
Omiga's customer management functions ensure that customer service is carried out according to defined standards, which can be tailored to a provider's own business rules and service philosophy. The application also records every contact made with a customer, providing an at-a-glance view of the relationship history.
Omiga can automate processes to allow a seamless electronic upload, approval and dispatch to the administration function. User involvement can be limited to exception handling of applications that fail the standard acceptance criteria for an organization.
Through the automation of both lending policy and risk underwriting, Omiga improves the speed, consistency and control of decision making. In addition to reducing business risk, the customer benefits from a more rapid decision process.