Multi Family Services
Utility Billing
Save time and money when Vertex handles your utility billing, payment processing and related resident care concerns. Our state-of-the-art metering equipment meets the needs of your properties, while monthly reports keep you current on utility usage, act as a control mechanism for repairs and verify occupancy records - creating a vital budgeting tool for you.
Read, Bill & Collection Process
- Meter reads on a monthly basis utilizing wireless radio technology
- Calculate resident charges
- Report "Usage Not Billed" & "High Read" (On-line over the web)
- Prepare statement (8.5" x 11" with return envelope)
- Print & mail bill statement
- Provide customer care to residents
- Provide on-line payment and bill review for residents
- Send resident "Late Notice" when delinquent (if desired)
- Send "Delinquent Register" to property for additional collection steps
- Deposit revenue in property account
Rent Billing & Online Payment
Give your residents the flexibility to view their bills and pay their accounts online. Vertex offers a complete, secure and easy to use e-commerce solution, allowing residents to go online to access their bill history and account information. Additionally, residents can make payments with more tender options, print their utility bills from current or prior periods, pay bills and update account information - all online. Added convenience for customers builds loyalty for you.
Energy Management
The management of utility invoices can be costly to administer and difficult to control. It also accounts for a major portion of your total operations budget. Our energy management solutions are proven to reduce overhead, cut down on processing time, capture lost utility costs, reduce energy expenses and boost income from operations.
Bill Management & Payment Services
Increase your overall billing efficiency and accuracy. Utility invoices are redirected to our facility, entered into our software system and verified for accuracy, allowing us to detect common problems such as incorrect billing and water leaks. Once the invoices have been reconciled and approved, you are notified via e-mail of the amount due. Upon receipt of your payment Vertex then issues payment back to the utilities, saving you time and money.
Continuing Service Expense Recovery (CSER)
Recover up to 15% of your vacant expenses from residents who move without updating their utility services in a timely manner. You shouldn’t have to pay the bill to maintain utility service through your continuing agreement with your local utility. With Vertex's CSER process, we target gaps in move-in dates and generate a bill for residents that have yet to switch the utility into their name.
Rate and Tariff Auditing
For those accounts where there is no open market, Vertex will audit available rates and tariffs to determine the most advantageous solution for you. When a more favorable rate or tariff is determined, Vertex will manage the change with the local utility and ensure a correct changeover. For natural gas and power accounts where optionality is available, we will work with you to develop a procurement strategy based on your business goals. Our goal is to save you money. This service includes:
- Creation and managing of RFPs
- Selection of vendors
- Review of contracts
- Aggregation where possible
- Determination of hedging options and implementation