Business Process Outsourcing
For Vertex and for our clients, BPO means managing, and often transforming, the critical processes which support a client's business, such as their customer services, human resources, procurement, finance and accounting.
We work with our clients to develop BPO solutions that are tailored to their particular industries and markets so that they can focus on their core business.
Finance and Accounting
Improve finance efficiency for a range of functions, such as accounts payable and accounts receivable, general ledger accounting, SEC financial reporting and risk management.
Human Resources
Depending on your needs, you can outsource all or a portion of your HR functions, allowing you to focus on core business activities. Our skilled professionals can provide comprehensive services or specific projects.
Human Resources outsourcing from Vertex helps you reduce and manage operating costs. Services offered include:
- Recruiting, training and development
- Orientation program development
- Employee training
- Benefits administration
- Implementation of a human resource information system (HRIS)
- Compensation program development
Meter to Cash
Vertex is the leading provider of integrated billing and customer care solutions to the regulated, deregulated and municipal utility markets. With over 70 utility clients, Vertex has a history of providing measurable business results and financial benefits through proven processes and methodologies. Serving millions of end-use utility customers, we know that utilities must focus on improving the bottom line while increasing the level of service. With Vertex's meter to cash business process outsourcing solution, you can free yourself to focus on challenges that impact your business while we handle the rest.
To be successful, all businesses have to ensure that they deliver a positive customer experience in order to retain a stable customer base. At Vertex, our core business rationale centers on the design and delivery of tailor-made services that promote our clients' brand, improve efficiency and secure absolute, sustainable reduction in costs to serve.
With this in mind, we have developed a meter to cash outsourcing solution that focuses on delivering timely, accurate and cost effective service combined with an exceptional customer experience at every stage. We deliver value to utility providers in many ways:
- Reduced cost of operations
- Improved customer care
- Reduced risk
- Scalability without major capital investment
Procurement
Lower costs and improve processes by outsourcing the purchase of noncore goods and services. With Vertex as your procurement partner, your internal procurement team can focus on optimizing spend in core spending categories.