Typical Careers
Vertex Outsourcing is a rapidly growing company delivering BPO services for blue-chip clients across the globe. We continually develop leading-edge IT, telephony and processing systems that ensure we can not only win new clients, but also deliver world-class service on behalf of their customers.
We are continually seeking to recruit motivated and committed individuals to join our team and develop their careers in line with our growth. Opportunities are often available in Customer Services and Transformation and Technology. In addition, we have occasional openings in our Sales, Marketing, Finance and HR operations.
Customer Services
Our customer operations are based over 68 sites in Europe, North America and Asia. Typical opportunities in these centres are:
- Customer Advisors (CA) - deliver front-line customer service via telephone, web or correspondence. Includes both inbound and outbound (telesales) opportunities. Seen as the most vital people in our centres as they have direct contact with our clients' customers.
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Team managers - develop and motivate teams of up to 20 Customer Advisors.
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Section managers - develop and motivate teams of up to 200 people through the team manager structure. Heavily involved in client contact and business operations management.
- Customer service managers - develop, motivate and manage teams of up to 800 people. Involved in strategic management issues and typically involved in representing Vertex to existing and potential clients at a senior level.
- Specialists in business critical areas - typically resource planning, volumetric analysis, telephony, debt strategy and management.
- Senior management - at this level we strive to recruit people internally through focused management development activity. However, our substantial growth has led to opportunities at the general management and business unit director levels
Transformation & Technology
Our main activity is to develop and manage the leading-edge systems that underpin our customer operations. The majority of this activity takes place in the UK, but limited opportunities exist in other countries. Typical opportunities include:
- Business analysts
- Solution developers (including commercial solutions development for new clients, as well as new applications for existing clients)
- Project and programme managers
- Architects
- IS strategists
- Specialists (CRM, e-commerce, billing solutions, SAP specialists)